If you have questions about an event, see if the information you need is on the event listing. If it’s not and you have a ticket already, go to “Tickets” in your Makemake account. Then select your order, and click “Contact the organizer”. If you don’t have a ticket, go to the event listing and click “Contact”. Makemake can’t answer questions about an event on the organizer’s behalf.
If you already have your ticket:
If you registered for a ticket and see it in your Makemake account, follow these steps:
1. See what you can do on your own.
Makemake is a self-service platform, which means third party organizers create and manage their own events. However, depending on what you need, you may be able to solve the problem in your Makemake account.
- Update your order — Update the information on your order (not available for all events).
- Request a refund — Send a refund request to the organizer using Makemake’s refund request form (if enabled).
For questions about the event, you’ll need to contact the organizer.
2. Log in and go to “Tickets”.
3. Select your order.
4. Click “Contact the organizer”.
You’ll see a window appear in your browser. Review the options available. If none of them help you, click the Contact the organizer link.
5. Fill out the form and click “Continue”.
Once you click “Continue”, you’ll have one more chance to review your information. After confirming it’s correct, click Submit request.
If you don’t have a ticket:
If you can’t find your ticket or have a question before registering, follow these steps:
1. Go to the event page.
To find the event, use Makemake’s search function. If you’re unable to find the event, it may be private or deleted.
2. Click “Contact”, then “Contact the organizer”.
You’ll see a window appear in your browser. Review the options available. If none of them help you, click the Contact the organizer link.
3. Fill out the form and click “Continue”.
Once you click “Continue”, you’ll have one more chance to review your information. After confirming it’s correct, click Submit request.